Only shops ever pay for Kerdili, so this page is only about shop subscriptions. If you are a customer, there is nothing here for you to worry about: you are never charged.

What is being paid for

A Kerdili subscription is 600 DZD per month for one shop, with every customer and every entry included, billed in advance for 1, 3, 6 or 12 months by bank transfer. Nothing is charged automatically and there is no card on file.

The full-refund window

Ask within 14 days of a payment reaching us and we will return it in full, whatever the reason. Write to contact@kerdili.app with the transfer reference and the shop name.

After that window

For subscriptions of 3 months or longer, we refund the whole unused months remaining after the month in which you ask, and keep the months already used. Monthly subscriptions are not refunded part-way through a month; simply stop paying and it will not renew.

When we will not refund

• Months already used.
• An account suspended for unlawful use or for recording debts that were never agreed.
• A shop that was closed from Settings, destroying its own records, and then asks to have them back — that action is irreversible and we cannot undo it.

If Kerdili is at fault

If the service is unusable for a stretch because of a fault on our side, tell us and we will extend your subscription by the time you lost, or refund it, as you prefer.

How long it takes

We answer refund requests within [response window, e.g. 7 days] and send approved refunds by bank transfer to the account the payment came from, normally within [payout window, e.g. 14 days].

Your legal rights

This policy sits alongside the rights Algerian consumer law gives you; it does not replace them.